Welcome to Surgical Serenity Solutions!

Your privacy is important to us. These Privacy and Refund Policies explain our practices regarding the collection, use, and disclosure of any information through our website as well as how we give refunds.

 1. Information We Collect

At Surgical Serenity Solutions, we do not collect or store any personal information from our visitors. When you visit our website, we do not ask for personal details such as your name, email address, or contact information.

 2. No Data Storage

We do not store any data from our users. Our website is designed to provide information without the need to store user information. However, if you use our Contact Form and provide us with your email, we will use that information to get back to you at your request.

3. Third-Party Services

Although we do not collect any data, our site may use third-party services that operate independently of us. These services may have their own privacy policies, and we encourage you to read them. Our use of any third-party service does not constitute an endorsement of their privacy practices, and we disclaim any responsibility for their actions.

 4. Cookies and Tracking Technology

Our website may use “cookies” and other tracking technologies to enhance user experience and analyze site usage. These technologies do not collect personal information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without the aid of cookies.

 5. Links to Other Websites

Our website contains links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

Refund Policy

Surgical Serenity Solutions Guarantee

We stand behind our products 100%.  We test each one before it is shipped but we also understand that from time to time a problem may occur. We will be happy to fix the situation if one of our products is damaged or not working properly.

We will replace or repair the defective product with a smile.  However, we cannot be held accountable for any damages that occur in your possession.

Process:

1. Send us a complete statement of what the problem is.
2. If the product needs to be returned to us, we will issue a “Return Authorization number.”
   Please do not return the product without the authorization.
3.  When you receive your authorization, return the device, and USB cable.
4. Upon receipt, we will replace or repair the product.
5. Hospital Products have special requirements for infection control. Headphones should be checked upon receipt. Any defects will be handled before the item is used in the hospital.  

Please remember to return all items that were included in your original shipment. Missing items will cause a delay in processing your return.

Changes to This Policy

We may update our Privacy and Refund Policies from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

 Contact Us

If you have any questions about our Privacy Policy, please contact us at DrCash@surgicalserenitysolutions.com.