Surgical Serenity Solutions Guarantee


We stand behind our products 100%.  We test each one before it is shipped but we also understand that from time to time a problem may occur. We will be happy to fix the situation if one of our products is damaged or not working properly.

We will replace or repair the defective product with a smile.  However, we cannot be held accountable for any damages that occur in your possession.



  1. Send us a complete statement of what the problem is.
  2. If the product needs to be returned to us, we will issue a “Return Authorization number.”
    Please do not return the product without the authorization.
  3.  When you receive your authorization, return the headphones, USB cable, charger and the original packaging.
  4. Upon receipt, we will replace or repair the product.
  5. Hospital Products have special requirements for infection control. Headphones should be checked upon receipt. Any defects will be handled before the item is used in the hospital.  

Please remember to return all items that were included in your original shipment. Missing items will cause a delay in processing your return.